Digital Products Refund Policy
The following information is regarding our Digital Products Refund Policy for the sales of websites from this site. Buy Nice Sites provides non-tangible irrevocable goods so we do not issue refunds once the order is processed. As a customer you are responsible for understanding this upon purchasing any website or digital service from this website. However, we do realise that exceptional circumstances can take place with regard to any of the products or services we supply. Therefore, we do honour requests for a full refund based upon the following:
- Non-delivery of the product or service. Claims regarding such issues must be submitted within 7 days from the date you placed your order.
- Major defects: Although all our websites are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues within 24 hours of delivery. We reserve the right to rectify any errors or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint email, the refund will be issued to the customer in full.
- Product or service not as described: Such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on this website. Please note that a live demo for each website is provided on the sales pages for evaluation purpose .
We will not refund for requests based on incompatibility of our websites or hosting service with any third-party software (plugins, add-ons, modules, search engines, scripts, extensions, etc). We don’t guarantee that our websites are fully compatible with any third-party programs (including third party web hosting providers) and we do not provide support for third-party applications.
Requests for a refund are accepted by using our contact form within the period of 7 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund.